Accessibility & Disability Support
← Back to Resource Directory711 Telecommunications Relay Service (TRS)
Dialing 711 connects individuals who are deaf, hard of hearing, or have speech disabilities to a relay operator who assists with phone calls to standard phone numbers. This service allows users to communicate with businesses, government agencies, and emergency support lines using text telephone (TTY), voice carryover, or video relay services.
Phone: 711
Online Information (FCC Guide)
Alzheimer’s Association Helpline
The Alzheimer’s Association provides 24/7 support through its national helpline, offering confidential crisis intervention, information on caregiving, and referrals to local resources. They facilitate support groups, educational programs, and clinical trial connections for individuals living with dementia and their families.
Helpline: 1-800-272-3900
Website: alz.org
American Cancer Society (ACS)
The ACS offers a 24/7 helpline for cancer information and connects patients with local resources. Key programs include the Road To Recovery®, which provides free transportation to treatment, and Hope Lodge, which offers free lodging for patients traveling for care.
Phone: 1-800-227-2345
Website: cancer.org
Area Agency on Aging of Broward County
The Aging and Disability Resource Center (ADRC) of Broward County serves as the primary entry point for seniors, adults with disabilities, and their caregivers to access public and private health and human services. They provide information, referral services, and long-term care screenings for programs like the Statewide Medicaid Managed Care Long-Term Care.
Phone: 954-745-9779
Website: adrcbroward.org
Arthritis Foundation
The Arthritis Foundation provides resources to help manage pain and improve quality of life. They offer "Live Yes! Connect Groups" for peer support, educational webinars, and the "Walk With Ease" program. Their toll-free helpline provides personalized information and referrals to local specialists.
Helpline: 1-800-283-7800
Website: arthritis.org
Disability Rights Florida
Disability Rights Florida is the state’s designated, non-profit protection and advocacy system that provides free legal representation, investigative services, and rights advocacy to protect people with disabilities from abuse, neglect, and discrimination while ensuring they have equal access to inclusive education, fair employment, accessible housing, and independent voting.
Phone: 1-800-342-0823
TDD Only: 1-800-346-4127
Voting Rights Hotline: 1-877-352-7337
Website: DisabilityRightsFlorida.org/contact
Epilepsy Alliance Florida
Epilepsy Alliance Florida provides specialized case management and support services for individuals living with epilepsy and seizure disorders. Their dedicated program for those experiencing homelessness includes individualized plans of care, assistance in accessing neurological medical services, medication coordination, and social service referrals to help stabilize their health and housing situation.
Broward Office: 954-779-1509
Miami Office: 305-670-4949
Website: epilepsyalliancefl.org
Florida Division of Blind Services (DBS)
Florida Division of Blind Services (DBS)A state agency that provides vocational rehabilitation to help blind individuals find and keep jobs. They also manage the Talking Books library program and provide specialized equipment.
Miami Office: 305-377-5339
Broward Office: 954-746-1770
Website: dbs.fldoe.org
Gilda’s Club South Florida
Gilda’s Club provides free social and emotional support for anyone impacted by cancer, including patients, survivors, and families. They offer support groups, wellness workshops, educational lectures, and social activities to ensure no one faces cancer alone.
Phone: 954-763-6776
Website: gildasclubsouthflorida.org
Special Transportation Service (STS) — Miami-Dade
Miami-Dade’s Special Transportation Service (STS) is a shared-ride, door-to-door paratransit system designed for residents and visitors whose disabilities prevent them from using standard Metrobus, Metrorail, or Metromover services independently. Regulated by the ADA, STS operates 24 hours a day, 7 days a week, ensuring full community access for medical, professional, and personal needs.
Reservations: 305-871-1111 (Daily, 8 AM – 5 PM)
Enrollment & Customer Service: 786-469-5000
Website: Miami-Dade STS
United for Seniors: Lyft Program (Broward County)
Through a partnership between the Area Agency on Aging of Broward County (AAABC) and United Way of Broward County, the "United for Seniors" Lyft program provides free transportation to help older adults remain independent and connected. This service is specifically designed for those who cannot drive themselves or access traditional public transit due to physical or financial barriers.
Phone: 954-745-9567
Website: adrcbroward.org
U.S. Equal Employment Opportunity Commission
The U.S. Equal Employment Opportunity Commission is a federal agency that enforces workplace anti discrimination laws based on race, color, religion, sex, including sexual orientation and gender identity, national origin, age, disability, or genetic information. It investigates complaints, mediates disputes, and may take legal action in serious cases. The EEOC also provides resources to help workers understand their rights and employers comply with federal law.
Phone: 1-800-669-4000
Website: eeoc.gov
The Deaf Hotline
The Deaf Hotline is a confidential, 24 hour crisis support service for Deaf and DeafBlind individuals who are experiencing domestic violence, sexual assault, or related abuse. It provides safety planning, emotional support, and connections to local resources such as shelters, legal assistance, and advocacy services. Communication support is available in American Sign Language to ensure accessible and direct crisis help.
Videophone (VP): 1-855-812-1001
Website: thedeafhotline.org